Privacy Policy
Effective November 14, 2026
Pathwise Math (“Pathwise,” “we,” “us”) is an online math practice service for children in kindergarten through high school, operated by PBSG. This policy explains what information we collect, how we use it, who we share it with, and the choices parents have. Because children use Pathwise, we follow the U.S. Children’s Online Privacy Protection Act (COPPA): a parent creates every child’s account, and we collect only what we need to teach.
The short version
- Children never give us an email address, photo, or location. A parent gives each child a first name, a username, and a PIN.
- We use children’s practice data only to run Pathwise: to choose topics, show progress, and help tutors teach.
- We don’t show ads, sell personal information, or use it to build advertising profiles.
- Live video lessons go directly between the child and the tutor. We don’t record or store video or audio.
- A parent can see, change, or delete their child’s information at any time.
Information we collect
From parents
- Account: your name, email address, and password (stored only in scrambled, “hashed” form).
- Billing: your subscription status, plan, and dates. Card details go directly to our payment processor, Stripe; we never see or store your card number.
- Messages: anything you send us by email.
About children (provided by the parent or created by using Pathwise)
- Profile: the first name, username, PIN (hashed), and course the parent chooses.
- Learning records: answers to practice and placement questions, whether they were right, topics mastered, and when the child was last active.
- Live lessons: chat messages typed during a lesson, answers to problems the tutor sends, and drawings on the shared whiteboard (kept only while the lesson is open). Video and audio are sent directly between devices, encrypted, and are not recorded or stored by us.
From staff
Our tutors and administrators have accounts with their name, email address, and password (hashed).
Collected automatically
- One cookie that keeps you signed in. We don’t use advertising or analytics cookies, and we don’t track you across other websites.
- Technical logs kept by our hosting provider, such as IP addresses and the pages requested, used for security and to fix problems.
How we use information
- To run Pathwise: sign-in, choosing practice topics, placement checks, showing progress to the parent and the child’s tutor, and live lessons.
- To bill subscriptions and booked lessons, and to send account emails such as welcome messages, password resets, and receipts.
- To keep the service secure, prevent abuse, and fix problems.
- To improve our lessons, using information about how topics are practiced in general. We don’t use children’s information for advertising or marketing, ever.
Who can see a child’s information
- The parent who created the account.
- The child, after signing in with the family code, username, and PIN.
- Pathwise staff: the tutor assigned to the child, and administrators who manage the service.
Service providers we share information with
We use a small number of companies to run Pathwise. They may process information only to provide their service to us.
- Render hosts the Pathwise website and database.
- Stripe processes payments and stores payment details. It receives the parent’s name, email, and payment information, but no information about children.
- Postmark delivers our emails, so it receives the parent’s or staff member’s email address and the email’s content.
- SlotSmart (slotsmart.app) is our scheduling service for booking live lessons. When you book a lesson, it receives your name and email, the child’s first name and Pathwise username, the lesson time, and any answers you give on the booking form. Payments for lessons are processed by Stripe through SlotSmart.
- Cloudflare provides our domain name system and forwards email sent to our addresses.
- Google runs servers that help two devices find each other to start a live video lesson. These see the devices’ IP addresses, but not the lesson itself.
We may also disclose information if the law requires it, to protect someone’s safety, or as part of a sale or merger of our business, in which case this policy continues to apply. We do not sell or rent personal information, and we don’t share it for targeted advertising.
Children’s privacy and parental consent
Pathwise is used by children, including children under 13. Only a parent or legal guardian may create an account and add a child. When a parent creates an account, agrees to this policy, and starts a paid subscription with a payment card, we treat that as the parent’s consent to our collecting and using the child’s information as described here. If we learn that we have collected information from a child without a parent’s consent, we will delete it.
A parent can at any time:
- Review the child’s information on the parent page, or ask us for a copy.
- Change the child’s name, username, PIN, or course.
- Stop further collection by pausing or removing the child.
- Delete the child’s account and learning records by removing the child on their page, which deletes them right away, or by emailing us.
How long we keep information
We keep account and learning records while the account is open, so progress isn’t lost. When a parent removes a child, that child’s records are deleted. When a parent asks us to close their account, we delete the family’s information within 30 days, except billing records we must keep for tax and accounting purposes. Database backups may hold deleted information for up to 30 more days before they are overwritten. Signed-in sessions expire after 30 days, and password-reset links after 1 hour.
Security
Pathwise uses encrypted connections (HTTPS) everywhere. Passwords and PINs are stored only in hashed form, live video is encrypted, and staff can see only the students they need to. No system is perfectly secure; if a breach affects your information, we will notify you as the law requires.
Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of its sale or use for targeted advertising (we do neither). To use any of these rights, email us. We won’t treat you differently for asking.
Changes to this policy
If we make a significant change, especially to how we handle children’s information, we will email parents before it takes effect and ask for consent again where the law requires it. The date at the top shows when this policy last changed.
Contact us
PBSG, operator of Pathwise Math
[Mailing address], [State]
Email: admin@pathwisemath.com